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FAQ

Frequently Asked Questions


Do you ship internationally?
Yes, but items will take at least two weeks to arrive. Also, we do follow all regulations and might not be able to ship all of our products to every country.

How long till my order is shipped?
We try to get all orders shipped within one business day, however, all orders will definitely ship within two business days.

Will I receive a receipt with my order?
Yes, all orders now include receipts.

Do I need to enter my email address on the checkout screen?
Yes, an email address is required so we can send out an order confirmation.

If this lipstick doesn't look good on me, can I return it?
Please remember that we are a small business and cannot accept returns of unsellable products. Therefore, please be sure the color will work for you before placing an order.

If an item arrives damaged, what should I do?
Please do not discard the packaging or damaged item and contact us right away. We may require a digital photo of the damage to verify that the item cannot be returned. If we do require the damaged item to be returned, we will pay for the return postage.